Customer Service
City Pacific aims to provide our investors with the highest possible level of service. City Pacific has an internal complaints handling procedure in place to ensure that any concerns of our investors can be investigated and resolved quickly, fairly and inexpensively. Should you have a complaint, please put it in writing and address it to:
The Dispute Resolution Officer
City Pacific Limited
GPO Box 2456
Brisbane QLD 4001
If you are not satisfied with the outcome to your formal complaint, you can ask an independent complaints scheme to review your complaint. City Pacific is a member of the Financial Ombudsman Service (FOS).
The Financial Ombudsman Service provides accessible, fair and independent dispute resolution for consumers and financial services providers. FOS encourage investors to talk to their financial service provider first and try to resolve the problem. You can contact FOS at:
Mail:
Financial Ombudsman Service
GPO Box 3
Melbourne Vic 3001
Phone: 1300 780 808
Fax: (03) 9613 6399
Email: info@fos.org.au
